FAQs

Your questions answered

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General

How long does shipping take?

Orders leave the warehouse within one working day. Delivery is two to five working days domestically, and seven to fourteen internationally.

What payment methods do you accept?

All major cards, Apple Pay, Google Pay and bank transfer for invoiced accounts. Cards are handled by our payment provider and never touch our servers.

Can I change or cancel my order?

Any time before it ships. Once it has a tracking number it is with the courier, and the returns process is the faster route.

Shipping

Do you ship internationally?

To most countries. Duties and import taxes are calculated at checkout so the price you pay is the price you pay.

What is your return policy?

Thirty days, unused and in the original packaging. Return shipping is on us if the item arrived damaged or was not what you ordered.

How do I track my order?

The dispatch email carries a tracking link. It also lives in your account under Orders, which is more reliable than an email you have to find again.