FAQs

Quick answers to what people ask most about the platform, the service and how it all fits together.

General

How long does shipping take?

Orders leave the warehouse within one working day. Delivery is two to five working days domestically, and seven to fourteen internationally.

What payment methods do you accept?

All major cards, Apple Pay, Google Pay and bank transfer for invoiced accounts.

Can I change or cancel my order?

Any time before it ships. Once it has a tracking number it is with the courier, and the returns process is the faster route.

Do you offer gift wrapping?

On any order, at checkout. It adds a hand-written card and recycled paper, and it does not add a day to dispatch.

Shipping

Do you ship internationally?

To most countries. Duties and import taxes are calculated at checkout so the price you pay is the price you pay.

What is your return policy?

Thirty days, unused and in the original packaging. Return shipping is on us if the item arrived damaged or was not what you ordered.

What are your shipping rates?

Flat rate domestically and free above a threshold shown in the basket. International is calculated by weight and destination.

Payment

What currencies do you accept?

Around thirty, chosen from your location and changeable in the footer. You are charged in the currency you see.

Is my payment information secure?

Card details go straight to our PCI-compliant provider and never reach our servers, so there is nothing on our side to leak.

Can I get a refund if I change my mind?

Within the thirty-day window, back to the original payment method. It usually clears in three to five working days.